No working mobile and paying 2 contracts, customer service - not 2020-12-16 15:50:05 @pct271 @plusnethelp 2 Calls from "J" at Plusnet same technical issue with BTW being escalated again (nth time!) 1:28 PM. Hoping someone can assist with an issue which has only started since moving over to Plusnet on my Iphone 5s. I've been from Vodafone to Talk Talk to O2 without any issues on the same phone. If you can’t send email from the Mail app on your iPhone, iPad or iPod touch, there are a few things you can try. Plusnet down - Mobile network not working as customers can't make or receive calls PLUSNET customers have been hit by a major issue this morning which has … I have ported my number to use Plusnet mobile since last month. Attempting to register on the Plusnet 4G leads to it hanging on "registering on Plusnet (4G)" before it failed with a message saying my SIM is not authorised to connect to the network. In this section, we have discussed the APN Settings for the iPhone users who are using the Plusnet mobile network. Method 5 - Downgrade iOS 14/13/12 to Previous iOS Version. To find it, just search for Plusnet Mobile. I have restored the iPhone back to it's factory settings and it works fine. Let me know how you get on. Please send me a PM with some account details and I'll get everything sorted for you. ‎The Plusnet Mobile App is a great way for all Plusnet Mobile customers to take control of their mobile account, no matter where they are or when they want to do it. @Ofcom I am SO sick of @plusnethelp @Plusnet internet not working. I have ported my number. Roam Like at Home with your Plusnet Mobile. If you purchase an EE locked handset and your SIM does not work, you can unlock the device so your … Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. Also, go to “Settings -> Cellular” and make sure that your cellular data is actually switched on. Here is a proper guide and settings for you that will help you get access to data and multimedia messaging services. Hello and thanks for the reply. This can't be 100% guaranteed. Thousands of Three users appear to be having problems with accessing data on the popular network. Safelink APN Settings iPhone. "J" will provide update within the next 24 hours Plusnet Mobile price guide. I have just changed to Plusnet mobile. Considering how common this issue is on Plusnet the response to say that it's a handset issue is unacceptable. Mates rates guide. An iPhone without the internet is an iPod - and that isn't what we signed up for. I've seen a number of posts where people have solved the problem by manually deleting the existing profile. Message 4 of 8 (5,807 Views) This was installed this evening, I then spent 30 minutes waiting on the line to Plusnet to answer so as to get this activated only to find this did not work … Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Plusnet Mobile is the result of LIFE Mobile joining forces with Plusnet. If you are still experiencing data connection issues then try the below link (life mobile was taken over by plusnet recently) just remember to turn wifi off to test data as it will not show up if you are connected to a wifi network. ), To do this on the iPhone, please tap Settings > General > Reset > Reset Network Settings. This is almost certainly down to the porting process SteveA, I wouldn't worry! Unfortunately Wi-Fi, 3G/4G or other problems often prevent a smartphone from getting online. Check the notification bar for 4G, 3G, H, E or G. That'll show your connection is working. You have to call them to unlock it. Instead, they specialise in 30-day rolling contracts. The mobile data now works, which goes to show that something was wrong with the settings from Plusnet. The APN settings are not visible and Plusnet say that they can't check or force an update of these. It was suggested there was a problem with my SIM card and was sent a new one. Why could I not find Cellular Data Option on my iPhone? I guess for Iphone, you have to restore the default apn settings to get Plusnet working then try applying these steps. Hello. I've asked if they can check or force an update for the APN setting, but been advised that this is disabled by Apple, although Apple say it's controlled by the network provider. The merger will see the LIFE Mobile brand being retired. The phone works fine on Wifi but mobile data doesn't work. Unfortunately there were no profiles set within the phone, so a full restore was the only option, albeit a long one. 1:26 PM A "small number" of Plusnet mobile network users have been unable to access 3G and 4G data services for almost a week. Plusnet's mobile plans are all competitively priced 1-month 4G contracts with no additional tethering charges, along with 'smart caps' so you never pay more than you expect to. General mobile help . Just put the SIM in the phone last night and it had a data signal at home. Plusnet believe its a handset issue and say to contact Apple, but Apple say it's a network issue and contact Plusnet. Not impressed at all, we have been told we have a split port as even when we do call the number is not recognised. I spent 3 hours on hold to Plusnet. Considering how common this issue is on Plusnet the response to say that it's a handset issue is unacceptable. I'm a first time poster, so bear with me. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? If your Plusnet call protect feature is not working for you it … I can't access the APN settings (it's not there). @Plusnet mobile no.07529219830 notice to cancel contract end 1/10/2020. All these networks give you some free hotspot access. Is the data up and running for you now? Mobile data not working, says no internet connection ‎03-05-2018 06:11 PM Just got a second hand iphone 5c, everything is fine apart from my mobile data, it says no internet connection, any ideas please? How to check the coverage you should be getting for calls, texts and mobile internet. I have managed to resolve the issue, which took quite a bit of time to resolve until the early hours this morning by completing an iCloud backup, restore the phone back to it's factory settings and then restoring each app along with contacts and messages. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Our In-Depth Plusnet Mobile Review - The Best and Worst Bits About Plusnet Mobile. I've phoned your call centre several times and they suggested a few things (that didn't work) and eventually told me to telephone Apple. Unfortunately the only option appears to be to go elsewhere, as Plusnet as happy to continue taking my money but not support their network! https://www.plus.net/help/mobile/mobile-phone-and-voicemail-settings/. Plusnet is a low-cost mobile network owned by British Telecom, and they use EE’s mobile infrastructure to provide service. I strangely didn't get a notification about your reply. My calls and texts work correctly but not data (on a 1.5gb data plan). Sometimes the privacy feature may not work for you. Quick update. ‎23-08-2018 Thanks, but unfortunately the APN settings on an iphone are not accessible. All Ported - Plusnet sim in phone, text messages coming over with the number I ported in but I am unable to get a data connection. I joined Plusnet on the 5th and have not been able to connect to mobile data. How to upgrade or change your mobile plan. Plusnet Mobile deals. Download our new app today. I have used this fix on 3 phones now to get data on life and then plusnet. Without changing any other settings, type in the following info then tap Save: Access Point Name: everywhere Username: eesecure Password: secure. Like we said, obvious stuff but you never know. @MichaelWilliams - can someone look into this for me. I have just changed to Plusnet mobile. Sitting here at work with a strong Phone Signal but the Mobile Data is "Disconnected". You can browse through safari or chrome. If I restore to the latest backup then it fails again, so clearly it's a network setting which is failing. Plusnet ‘Mates Rates’ - Plusnet broadband or home phone customers get twice the amount of data when purchasing a SIM-only deal Plusnet mobile bolt-ons If you happen to be having a busy month full of lengthy calls, copious amounts of texts and data you can add more allowances using a bolt-on. Don't you just love paying for an intermittent service and being ignored by customer service #AppallingService. For Android Manual setup click here. Method 4 - Check Cellular Carrier Update. I forgot to say that I have already raised this with Plusnet who advised that I send screen shots of the issue to their mobile help team, which I did. I can open a personal hotspot and use data on another phone but not on the iPhone SE that the sim card is in. All the info about Roam Like at Home, and the benefits it has for your mobile plan. Paying your Plusnet Mobile bill. This https://www.idownloadblog.com/2016/01/18/how-to-remove-configuration-profile-ios/ seems to cover the process , and may well be worth trying before a complete restore. To get set up, just follow our step-by-step guide You now have made 2 posts so you should be able to send one now. Easily check your bills, view your used data, manage your spend limit and in-app help whenever you need it. A 'network settings reset' should resolve this - this will erase all Wifi and data settings on your phone, and draw brand new data settings from the network. Can you please help (I tried to private message you but couldn't get it to work). Without changing any other settings, type in the following info: For Mobile data: APN: everywhere Username: eesecure Password: secure For MMS: APN: eezone Username: eesecure Password: secure MMSC: http://mms/ So it'd be handy if Plusnet Mobile offered some free WiFi to help you save your data but they don't. I don't have an iPhone but from information I've seen on the forum it would appear that in some cases the PlusNet sim cannot override an existing carrier profile. @MichaelWilliams I can’t seem seem to be able to send you a pm, we have tried customer services on another 2 occasions on the phone and been cut off 3 times by the online chat and still have no data or the ability to send text messages unless we have a WiFi signal. ‎23-08-2018 I have checked the profiles, reset the network settings and even completed a full restore, but to no avail. All Plusnet Mobile plans come with a set amount of data. iPhone Go to Settings > Mobile or Cellular > Mobile Data Network or Cellular Data Network > Access Point Names > Menu > New APN. On the prompt message that appears, confirm the operation. Go to Settings > Network Connections > Mobile Network > APN. Good Morning @plusnetmug.. 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