Deceitful Advertising Of The Resort And It’s Amenities. After expressing our concerns with the room, we were made to wait an additional 3 hours for another room to be assigned to us. Overall, it sort of felt like we were constantly being up-sold.7. Overall, it was an ok adult experience and a good kid experience. Dreams Tulum Resort & Spa: The Last Resort - See 6,724 traveller reviews, 6,800 candid photos, and great deals for Dreams Tulum Resort & Spa at Tripadvisor. E-ConciergeDRETU, E … They have no clue as to what multitasking is. Alternatively, you may use. Does anyone think this may be resolved. Tulum, Riviera Maya . They used to own Eurostar but sold it. Answer Save. 6. We are to arrive on November 8th. I have had a trip booked to Dreams since January. The are only like 20 chairs and one whole side of the pool has none? Prices are calculated as of 30/11/2020 based on a check-in date of 13/12/2020. All Inclusive. When we got out to the pool every morning they were there and were seen through out the day with different activities constantly going all the way through late in the evening at the club. some of the hotels shut down before are still closed & some have reopened. Yesterday Day morning 12 police ... Dreams Tulum Resort & Spa. Epitacio kept us well hydrated at the hotel bar and taught us plenty of Spanish. Also online it shows a basketball hoop in the pool which my son was looking forward to using but it was not there. I took her to the doctor's office at the resort. All 432 elegant, non-smoking guest rooms and suites at Dreams Tulum provide luxurious amenities that you’d only picture in your wildest dreams. In addition they used my beachware to decorate the room with their cute towel creations including a pair of my earrings left out to decorate the drapes....disgusting!! You never heard, "My pleasure" from either of the two at this poolside snack bar.The restaurants were 50/50 as far as good and bad. Training Is Essential Throughout And The Lack Of Management Is Heightened … Ixtapa . This area was not covered with a lot of flowers and foliage and really needed it in order to cover all the rat traps they had along the building. Discover genuine guest reviews for Dreams Tulum Resort & Spa along with the latest prices and availability – book now. One day our key cards didn't work when we came back to the room. Relevance. Here's the link to the news in Spanish, use your online translators for English version and show it to your agents. This is our fourth visit to this property and our group is large and just keeps getting bigger. Tulum, Riviera Maya . When I used their suntan lotion one day, it was replaced with a smashed, dirty bottle. The Staff Is Rude And Untrained; They Lack The Professionalism And Knowledge To Deal With Customers And Their Concerns. The hotel has been repossessed and shut down according to recent travelers. I just loved him - he was so helpful and attentive. Yes it has been shut down. And you're right on the ocean for snorkeling, catamarans, windsurfing, kayaking and jumping on our ocean trampoline. The cabanas are great (you have to pay extra). Service. This should have been an adult only activity one day and a children only on another.In the ocean, my sister ended up stepping on what she thought might have been coral. The fridge in the room ran continuously and the bottles never got close to cold. Special offer. So I'm guessing the two business are the hotel and the restaurant they own. Thanks Dreams for giving us a very good first timer impression of Mexico. Tulum, Q.R. Dreams Tulum sits on two miles of powdery white sand with activities to make the whole family happy. Tulum Tourism Tulum Hotels Tulum Bed and Breakfast Tulum Vacation Rentals Tulum Vacation Packages Flights to Tulum Tulum Restaurants Things to Do in Tulum Tulum Travel … We were fortunate that our tour company allowed us to rebook with them, just another resort. Amela our bar lady was lovely.Food: food at dreams is excellent I cannot fault almost every restaurant the only restaurant I felt is lacking was the steak restaurant in the evening it's popular so gets busy food not so good steak chewy service poor. Tulum, Q.R. Special OfferAdditional 5% off. Do not fall for there lies like we did, they said the part of the pool is under maintainance, rubbish, it's having a whole new pool … Dreams Tulum. Thanks. Some days perfect others no towels or cleaning. GREAT FOR FAMILIES and a solid hotel but lacks a wow these days... We've travel a lot but this is our first time ever we vacationed in Mexico. My husband had to go find someone from security while I was on hold on one of the house phones, trying to get someone to help us. Ten people were in line waiting for a burger, yet they waited for the burger for the first person to be done before moving on to the next person. They never cleaned the glass shower doors. Housekeeping was actually great. It's a solid 4 star but good value for money. Personnel from the Dirección de Fiscalización, Protección Civil, the Ayuntamiento of Tulum and Secretaría de Finanzas y Planeación (Sefiplan) were on site at both locations after they were found selling alcohol during off-hours. Every time we had meat it was low quality and awful. The staff tried to warn parents to keep an eye on their small children in the pool since they could disappear under the foot-thick bubbles. My husband had to go find someone from security while I was on hold on one of the house phones, trying to get someone to help us. We were there during high season as it was Spring Break/ Easter week and clearly the hotel was at full capacity, but you could not tell by the high level of service, energy and the overall demeanor of the staff. So depressing. This is the version of our website addressed to speakers of English in the United States. There are not designated non-smoking areas around the pool and beach. Choose from magnificent dining options featuring eight gourmet, a la carte and one buffet-style restaurant. Tripods are not allowed so you could be denied access if you insist in bringing one.Our experience was pleasant, we decided to have another vacation in Mexico! The fridge in the room ran continuously and the bottles never got close to cold. Our fellow travelers were done and ready to hit the beach and pool while we were waiting. Popular attractions Tulum National Park and Tulum Mayan Ruins are located nearby. Location. The fridge in the room ran continuously and the bottles never got close to cold. Special offer. Dreams Tulum Resort & Spa, Tulum Bild: Constatnly had to lay down towls because of all the water leaking out of the showering area - Kolla in Tripadvisor-medlemmarnas 50 450 bilder och videoklipp från Dreams Tulum Resort & Spa Dreams Acapulco. They left chocolates on the last night of the turn-down service. I need to scramble and find another hotel for 6 nights. download the dong here: http://www.mediafire.com/?ndnwwl3wohz Beds small but comfortable.had some issues in our room as shower door did not close and toilet kept not flushing. The main lobby bar was so far from our room and closed early. The person, who never identified himself, said it was a thorn from a sea urchin. Even the 3 items they had each day would run out and you waited and waited. When he attempted to remove it with a sterile needle, but no antiseptic, I being an RN in the USA, had to tell him to clean the area first before trying to remove it. Local news reports indicate that the environmental agency Profepa has closed Dreams (ta && ta.queueForLoad ? We were always quickly served and it tasted great! 5,968 reviews. They almost never had guac and when you asked for more, they would merely say, "All gone!" View Hotel. After expressing our concerns with the room, we were made to wait an additional 3 hours for another room to be assigned to us. Gigi, victor, and Ricky kept us laughing the entire trip as part of the entertainment team. Dreams Tulum Resort & Spa: Food let down - See 6 640 traveller reviews, 6,664 candid photos, and great deals for Dreams Tulum Resort & Spa at Tripadvisor. ” Taking safety measures. Our fellow travelers were done and ready to hit the beach and pool while we were waiting. It stayed there for 3 days!!! Overall stood experience. We were part of a large group and were always accommodated at our first choice restaurant promptly. One of the two resort pools was supposed to be an "adult-only" pool and this was never enforced. Dreams Tulum Resort & Spa avoids the cookie-cutter wedding. Our rooms were clean and the mini bar was always restocked. Swim up Pool is deep though so it's not a paddling type. Some days perfect others no towels or cleaning. Now £96 on Tripadvisor: Dreams Tulum Resort & Spa, Tulum. Pros:1. My husband didn't even carry a phone and yet both of our cards stopped working at the exact same time? Grounds are beautiful, pool waitstaff helpful and attentive, entertainment staff worked hard. - Check out Tripadvisor members' 50,007 candid photos and videos. View Hotel. Special OfferAdditional 5% off. Ask 80JGager about Dreams Tulum Resort & Spa. Our group had a fantastic time and if the opportunity allows we will be back we have no interest in taking a gamble with any other resort. The only apology we ever heard from management was an announcement that they were sorry that the pool level was 2 ft low. Room service was very fast. NOW OPEN. I need to scramble and find another hotel for 6 nights. The Staff Is Rude And Untrained; They Lack The Professionalism And Knowledge To Deal With Customers And Their Concerns. Always energetic, tireless and inviting for people to participate. Tip if you plan to use the swim up pool go get some beach towels from the pool area as room floors get slippy. Answer 1 of 8: The article didn't list the names of the business but it showed two photos of officials putting up closure signs on Posada Margherita. This is our 3rd time to Dreams Tulum. Please be assured that our Executive Chef has received your suggestions to take them in consideration.We already shared your review with our operations team, we can assure you that with comments like yours, we have the opportunity to improve.We sincerely hope to welcome you again at our resort on a future occasion so we can have the opportunity to redeem ourselves providing you with the service you deserve.Sincerely,Seve OyE-Concierge & Social Media Coordinatorinfo.dretu@dreamsresorts.com. Carretera Chetumal, Puerto Juárez Km 236.7, Tulum 77760, Mexico Price. Dreams Tulum Resort & Spa, Tulum Picture: Group shot after the ceremony from the rooftop looking down to the beach - Check out Tripadvisor members' 50,058 candid photos and videos. Housekeeping was hit or miss. I truly felt that this hotel was the one, hope for their sake and ours this gets straightened out,and soon! Papaya Playa Project. AZULIK Tulum. The outdoor Mexican restaurant for lunch and the Italian restaurant for dinner were excellent. You should look at Azul Sensatori. What was particularly surprising was the poor quality of Mexican staples (such as Quac, chips, salsa, etc.). - The hotel room was clean, unique open concept design and a fully stacked up fridge.- Had dinner in all their specialty restos, food was very good, the best steak I ever had for a long time- All the servers were very kind, tried really hard to impress and be of helpMinus- Maybe this is just me but I was not very fond of the too many big iguanas freely roaming everywhere in the resortTips to travelers- The resort offers a lot of free excursions outside of the resort, avail them since they are good like the trip to the Lapis jewellry store, guacamole making, playa del carmen tour etc- If you have kids they have good activities in the resort, we even joined the movie night by the beach- Try all their buffets, kiosks and sit-down dinners. Our group met in the sports bar one night to try and play a trivia game on one of their tv's. All Inclusive. On the other hand we are truly sorry to hear that we could not exceed your expectations with our gastronomical options. The slippers they left for us to use were clearly used. The Reef Playacar. In a recent interview with the governor of Qunitana Roo, it was reported by Mezixo News Daily that if health conditions continue to improve, some archaeological zones will begin to reopen at the end of August, starting with Tulum, San Gervasio, Cobá and Muyil. Answer 21 of 189: Local news reports indicate that the environmental agency Profepa has closed Dreams Tulum completely and 85% of Eurostar Blue. When we mention the bad servers at the poolside snack bar, it seems petty, but these two working there were rude all 7 days and spending 2 hours at a restaurant for lunch each day is not what we like to do. View Hotel. are really great. 6,052 reviews. Final tip unless you are planning to waste 2 hours please don't get sucked into the VIP services particularly if you are from the UK it's a time share. They moved like turtles. The cleaning carts were left overnight literally 2 feet from our door. The exception was breakfast at the world cafe, salads at the Italian restaurant, and one of our meals at the Asian restaurant. “ there was a hot tub on the balcony and you could hear the ocean waves late at night when everything shut down!! Special offer. And you're right on the ocean for snorkeling, catamarans, windsurfing, kayaking and jumping on our ocean trampoline. Edwardo was really helpful at the beach concierge desk.3. It looked like a great program for older kids. If you have reservations for Dreams in Tulum, you may want to have a discussion with your TA. They said the room key was erased because must have had it in the same pocket as our cellphone. 8. Room service was fabulous! Tulum. Discover genuine guest reviews for Dreams Tulum Resort & Spa along with the latest prices and availability – book now. Dine at the Seaside Grill, an a la carte steak house, enjoy French cuisine in a … Ask Camille H about Dreams Tulum Resort & Spa, Ask lisylisy about Dreams Tulum Resort & Spa, Ask sarahmbr about Dreams Tulum Resort & Spa, Ask TripTish2015 about Dreams Tulum Resort & Spa, Ask larseann about Dreams Tulum Resort & Spa, Hotels near (PCM) Playa Del Carmen Airport, We compared the lowest prices from 13 websites, We compared the lowest prices from 14 websites, We compared the lowest prices from 17 websites, We compared the lowest prices from 15 websites, We compared the lowest prices from 16 websites, We compared the lowest prices from 11 websites, We compared the lowest prices from 12 websites. The fridge in the room ran continuously and the bottles never got close to cold. Room service was fabulous! After paying the most $ we ever paid for an Apple all-inclusive to Mexico (deluxe ocean view room), we arrive to find a very tired-looking (nearly 15 year old) resort. The next day's printed itinerary was only left on 2 nights. NOW … 7. NOW OPEN. Favorite Answer. The Reef Playacar. Explore our wedding resources to help you plan your dream destination wedding. It was the same food for all 7 days.....burgers, pizza and potato chips. Our guests praise the helpful staff and the family amenities in our reviews. Gilberto kept our room stocked and overheard me saying to my companion that I prefer pacifico to corona. We were happy beyond belief from our arrival to departure and would recommend Dreams Tulum to everyone! View all … See 6,830 traveller reviews, 7,432 candid photos, and great deals for Dreams Tulum Resort & Spa, ranked #59 of 173 hotels in Tulum and rated 4.5 of 5 at Tripadvisor. Dreams Tulum Resort & Spa: Dreams tulum - See 6,769 traveller reviews, 6,841 candid photos, and great deals for Dreams Tulum Resort & Spa at Tripadvisor. Theoretically it's preferred club but I didn't see any enhanced toiletries or mini bar or the news paper service. Discover (and save!) The beepers are broken at the Kids Club. Book Dreams Tulum Resort & Spa, Tulum on Tripadvisor: See 6,801 traveller reviews, 7,400 candid photos, and great deals for Dreams Tulum Resort & Spa, ranked #58 of 171 hotels in Tulum and rated 4.5 of 5 at Tripadvisor. Dreams Tulum and Eurostar Blue is part of this new action. Popular attractions Tulum National Park and Tulum Mayan Ruins are located nearby. Overall stood experience. View all … Value. He response was, Oh, you didn't clean it yet?" Again, we had a small child, had been traveling since 5am, and they were over an hour late with our check in (this was after we arrived an hour early- so we were waiting for two hours). Dreams Tulum Resort & Spa , info.dretu@dreamsresorts.com. http://www.cancuncanuck.com/2008/09/two-tulum-resorts-closed.html. After paying the most $ we ever paid for an Apple all-inclusive to Mexico (deluxe ocean view room), we arrive to find a very tired-looking (nearly 15 year old) resort. The Entertainment staff was SECOND TO NONE! Dreams Tulum Resort & Spa , info.dretu@dreamsresorts.com. Then there was no consistency with any of our services: We...This was our 8th all-inclusive trip to Mexico. 1 decade ago. Secrets Huatulco. Gee, do you think running a Sea-Doo in the pool the night before as part of the entertainment had anything to do with it?I will never stay at another Dreams resort.More, Dear Camille HWe would like to thank you for taking the time to share your feedback regarding your recent stay at our resort.We are deeply sorry to hear that your experience with us did not live up to our usual level of service. Just returned from dreams tulum. Room service was fabulous! 3/26/20. One day our key cards didn't work when we came back to the room. Really? Coco Tulum. We needed a few more chairs and their response was, "Nope, don't have any more". We Were Promised And Unforgettable Getaway At Dreams Tulum And It Is Unforgettable In The Worst Way Possible.The Hotel Should Be Shut Down Because It Is In Need Of Renovations. Also, over the week I watched the Kids Club closely (they go on outings around the pool, etc.). Once we were assigned a new room, this room matched the outside of the resort in being tire-looking and in need of a fresh coat of paint. We paid extra for the poolside lobster dinner. Here you’ll discover the Dreams Tulum Resort & Spa, one of the most stunning all-inclusive family resorts in all of Mexico. See 6,830 traveller reviews, 7,432 candid photos, and great deals for Dreams Tulum Resort & Spa, ranked #59 of 173 hotels in Tulum and rated 4.5 of 5 at Tripadvisor. This was our 8th all-inclusive trip to Mexico. A few buses depart Tulum after 6pm, but I just wanted to mention a couple of things to be aware of. Mexico Pacific. For the remainder of the trip he brought Pacifico instead! there was concern dreams tulum would be on that list & it is now shut down. We picked a 5-night all-inclusive package from Westjet for a decent deal. The staff was very nice, but the kids were all over the place.3. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-14166251', '');}, 'log_autolink_impression');Tulum off thier site. 6,782 Reviews . The resort has exquisite grounds and the staff are genuinely friendly. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. This was our 8th all-inclusive trip to Mexico. Contact your travel agencies if you have upcoming... Tulum. Unlimited Vacation Club: Dreams Tulum Resort & Spa - See 6,676 traveller reviews, 6,744 photos, and cheap deals for Dreams Tulum Resort & Spa at Tripadvisor. My husband didn't even carry a phone and yet both of our cards stopped working at the exact same time? One day our key cards didn't work when we came back to the room. — Two more Tulum businesses have been shut by city officials for violating healthy distancing and liquor sales during the coronavirus contingency. We stayed at the resort in mid-April with our three year old son. Prices are calculated as of 07/12/2020 based on a check-in date of 20/12/2020. Tulum, Riviera Maya . NOW OPEN. 3/27/20. Just returned from dreams tulum. The most beautiful part of dreams tulum was the staff. We are currently “staying” at the hotel. Dreams Tulum Resort & Spa: More Nightmare than Dream - See 6,772 traveller reviews, 6,841 candid photos, and great deals for Tulum, Mexico, at Tripadvisor. some of the hotels shut down before are still closed & some have reopened. Yesterday Day morning 12 police cars armed with machine guns entered the property and informed all the guests they had to pack and leave immediately. — Two more Tulum businesses have been shut by city officials for violating healthy distancing and liquor sales during the coronavirus contingency. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. No need to take the cab as there are passenger jeeps/suvs which pass by infront of the resort very frequently. Pool area is in definate need of more chairs and umbrellas. Enjoy free WiFi, free parking, and 2 outdoor pools. Our fellow travelers were done and ready to hit the beach and pool while we were waiting. By far the biggest let-down was the food. Los Cabos. 2. Enjoy free WiFi, free parking, and 2 outdoor pools. I was booked at Dreams for Oct. 11. Journey beyond the hustle and bustle of Cancun and arrive at our tropical oasis located just 85 minutes from the airport and 5 minutes from the eco-chic downtown Tulum. 0. website. We Were Promised And Unforgettable Getaway At Dreams Tulum And It Is Unforgettable In The Worst Way Possible.The Hotel Should Be Shut Down Because It Is In Need Of Renovations. Tulum, Riviera Maya . ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-14118681', '');}, 'log_autolink_impression');Tulum completely and 85% of Eurostar Blue. !The pool snack bar staff were the rudest people I had ever met. Overall the people who wait tables, bartend, etc. The list goes on.I appreciated the cleaning staff putting our shoes away after tossing our sandals off, but the staff moved things constantly. Choose from magnificent dining options featuring eight gourmet, a la carte and one buffet-style restaurant. It was just a bit disappointing to not have more choices as we've had at other resorts in the past. The nighttime entertainment is great for kids. These were some of the things they shouldn't have been touching. Could use updating. Never been to the area. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-14158416', '');}, 'log_autolink_impression');Tulum Resort for December... if the hotel is shut down how can they be doing this? The Mayan Riviera, which merges with the waters of the Caribbean Sea, is … 6,800 Reviews . Alicia in Cancun . This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Never been to the area. Answer 1 of 18: Yikes, Our family (w/ 2 teen daughters) had planned a winter vacation at Ocho Tulum. Huatulco. Is it only that Dreams resort being closed or will others such as Dreams Cancun be closed as well? My husband didn't even carry a phone and yet both of our cards stopped working at the exact same time? We had the option of buffet breakfast at World Café with many options, order of the menu at Seaside Grill or room service all were great. After paying the most $ we ever paid for an Apple all-inclusive to Mexico (deluxe ocean view room), we arrive to find a very tired-looking (nearly 15 year old) resort. Not sure why not. At the end, I then needed to remind him to re-clean it and put a band-aid on it. At least we can assume (hopefully) that the Mexican government is actually monitoring what happens to the lovely environment there. Now £96 on Tripadvisor: Dreams Tulum Resort & Spa, Tulum. Visit hotel website . your own Pins on Pinterest I know when you book hotels it's hard to find an honest review so here goes. NOW OPEN. Some of the people in line just wanted chips and guac and yet they had to wait while everyone else's hamburger was done. Inspectors from the Dirección de Fiscalización along with Policía Municipal attended … Dreams Huatulco. 59.4 km from Tulum #118 of 263 hotels in Playa del Carmen “ My wife and I stayed for a few nights. Epitacio kept us well hydrated at the hotel bar and taught us plenty of Spanish. It was if you were bothering them. Tulum, Riviera Maya . ” Taking safety measures. Yes it has been shut down. E-ConciergeDRETU, E-Concierge Seve at Dreams Tulum Resort & Spa, responded to this review. This was our 8th all-inclusive trip to Mexico. The on-site store is ridiculous. The Staff Is Rude And Untrained; They Lack The Professionalism And Knowledge To Deal With Customers And Their Concerns. - Book great deals at Dreams Tulum … They said the room key was erased because must have had it in the same pocket as our cellphone. They had a different option such as tacos, to seafood paella and a fish people were flocking to see what the PLATE OF THE DAY was which was accompanied by a DRINK OF THE DAY. For children the Explorers club deserves a very special mention fab team great activities happy children we lost ours most of this vacation as they wanted to be busy with the activities. My 16 year old has learned better cleaning techniques for a wound by living with a mom that is a nurse. I love children but not when they jump into the pool on top of you and drown out the drink you're drinking with pool water. 5. 1,013 Reviews . I enjoyed the smoothie station, dessert and coffee bar- Just be aware of the sales pitch for vacation clubs, it will be part of the experience but politely turn them down if you are not interested.- I found the prices of the souvenirs inside the resort to be decent, comparable to those found in the market- Don't miss the Tulum ruins which is just a few minutes from the resort. The one day my husband came back with a slice of pizza and said the guy named "Adan" just slapped the piece onto the plate in disgust. How do you not have a hibachi grill for interacting with the guests? The lobster was overcooked. All Inclusive. We hope you give us another opportunity in the future and give us the opportunity to change the poor perception you have formed of us.Sincerely,Seve OyE-Concierge & Social Media Coordinator.info.dretu@dreamsresorts.com. As of this evening Orbitz (finally) took Dreams (ta && ta.queueForLoad ? View Hotel. So by comparison this place gets a thumbs down on housekeeping! Our on-site coordinators encourage you to send images from wedding blogs, magazines, even your Pinterest board, and we'll help turn your vision into reality. On the 7th day it started to repeat itself. I heard that Dreams Tulum is being shut down until further notice. more, You seem to have JavaScript disabled. The ruins are situated on 12-meter (39 ft) tall cliffs along the east coast of the Yucatán Peninsula on the Caribbean Sea in the state of Quintana Roo, Mexico. Not to mention they still had the Barefoot Grill as well as World Café and other restaurants to pick from. NOW OPEN. Tulum (Spanish pronunciation: , Yucatec Maya: Tulu'um) is the site of a pre-Columbian Mayan walled city which served as a major port for Coba, in the Mexican state of Quintana Roo. Yes it has been shut down. Book Dreams Tulum Resort & Spa, Tulum on Tripadvisor: See 6,773 traveler reviews, 7,383 candid photos, and great deals for Dreams Tulum Resort & Spa, ranked #57 of 167 hotels in Tulum and rated 4.5 of 5 at Tripadvisor. Rooms:This time we are in a swim up room... good for kids nice touch peaceful situation in the hotel away from the hustle and bustle drinks service 430 to 630pm worth it if you have small ones and want to be near your room. Housekeeping was hit or miss. Contact your travel agencies if you have upcoming reservations! My other complaint is that the water was shut off for what turned out to be “scheduled maintenance” with no warning.