Close any open apps or tabs and reduce the screen brightness to the lowest level. I use my CB11 last night and as it run out of battery and it shutdown. In this section we will be troubleshooting your chromebook that already turned off after draining all of its battery and not charging for some reason. Though the battery indicator light is off, a smaller than normal charge current is being sent. So, if you’re one of the owners of this laptop and are currently bugged by a similar concern, continue reading this post as we might be able to help you. We will be more than willing to help you with your problem. While the power LED is blinking, press and hold the esc + refresh + Power keys … If the laptop boots up, problem solved, otherwise, it’s time to bring it to a shop and let the tech handle the problem for you. Carol has an HP Chromebook and her battery icon has vanished. The battery indicator light may not turn to amber, which means your Chromebook is charging. Please try again shortly. Javascript is disabled in this browser. -, Include keywords along with product name. Higher quality cells means it will weigh less, charge faster and last longer. Fix and resolve Windows 10 update issue on HP Computer or Printer. {{#if (eq ../this.length 3)}}. Use the steps in this document to troubleshoot when your HP Chromebook does not have power or is not charging. If a hard reset does not resolve the issue, contact HP support to replace the damaged part or computer. A hard or forced reset erases all information in the computer memory. The remaining capacity is 94% or higher or the charger is initializing (15 seconds after plugging in the AC adapter). Usually, the battery indicator LED should be lit when the charger is connected to it. The charging light will not turn on and there is no response to pushing and holding the power button. HP's Virtual Agent can help troubleshoot issues with your PC or printer. They're wasting her time if they're refusing to replace it when it's under warranty. The Virtual Agent is currently unavailable. If the Battery health percentage is greater than 50%, the battery is within the expected wear limits. Audio or sound issues? Unplug AC adapter from the Chromebook and remove the battery using this guide. Symptoms are that there is no charging LED, and no matter how many hours you leave it with the charger plugged in it simply will not … After which, follow these steps as they worked for me a few times already: If, however, your laptop still won’t charge after this, then it’s time to troubleshoot. Next, press and hold power button for 30 seconds to dissipate the static charge. If the operating system is not loading, go to. Don't keep it sitting on A pillow, mattress, blankets, ect. The most common scenario is that you left your HP Chromebook with low battery overnight and when you wake up in the morning, it won’t turn on when you open the lid and won’t charge when you connect it to the charger. The new standard allows for thinner devices, but might also cause some … First, check if the battery is charging by plugging your Chromebook into a power outlet. When it charges, more often, you will see an amber light. Ensure the computer is connected to working power. To check the warranty of your laptop, go to, {{#each this}} It may sound ridiculous, but it pays to check if your laptop and … When your Chromebook gets completely discharged, there is a chance that it might not take charge instantly. When you see that your Chromebook takes an unusually long time to charge or completely refuses to charge, you should examine the hardware before resorting to software fixes. Also, the AC adapter is composed of two cables actually. If you let the battery run flat, the Chromebook will no longer charge. For this problem, here’s what you need to do: The first thing you have to check is the charger especially if it’s the first time that this problem occur. Odds are that there are already existing solutions in our website, so try to find issues that are similar with yours and use the solutions we suggested. The connection between the battery charging adapter and the motherboard is most likely loose. If the test results show Battery is Unknown, the battery might need to be replaced. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our, How To Block Someone On WeChat Messaging Quick and Easy Way, How to use ExpressVPN to watch US Netflix from Abroad. But also be mindful if the bottom part of the laptop is heating up because if it does, disconnect it from the charger immediately to prevent further complications. A hard reset does not remove any local files or settings. But before we go to our troubleshooting, if you are looking for a solution to a different issue, drop by our HP Chromebook 14 troubleshooting page for we have already addressed some of the most common problems with this laptop. To check the warranty of your computer, go to. The charge light did not come on and it did not charge the battery. In order to check your battery’s health, launch the Chrome OS developer shell by pressing CTRL + ALT + T keys, and execute the command battery_test 0.As shown in the following screenshot, this would result the battery … We apologize for this inconvenience and are addressing the issue. That’s the case with some of our readers who own the HP Chromebook 14. If necessary, press power button again to turn on the laptop. Why? The charging process in chromebook is pretty straightforward and Chrome only plays a little role when it comes to charging but it can tell you if the AC adapter actually pushes current to your laptop’s battery. Open the Chrome browser and type chrome://extensions/ in the omnibox (browser address bar), and then press enter. This is why I don't buy HP hardware anymore. When I plugged the power adapter from the Chrombook with the dead battery into the other Chromebook, the charging light came on and it appeared to charge that Chromebook, so I'm pretty sure the problem is with the battery. Type battery_test 1 into crosh, and then press enter. Unplug the charger from the wall outlet and disconnect your laptop from it. If the indicator doesn’t light up, still leave it charging for ten minutes as there are times when the battery doesn’t respond immediately especially when it’s totally drained. But rest assured we read every message we receive. But before that, make sure you follow the instructions in the first step above to make sure you connected the charger to a functioning outlet and that all the cables are fitted properly. But rest assured we read every message we receive. Although Chromebooks are designed with longer battery life, they would eventually run out. The battery may be used, but I feel like I have a new Chromebook, with several more years now left in its life. There are times when we think the AC adapter is plugged to a wall outlet when it’s not. Enter recovery mode. More often than not, we can only know that our laptop doesn’t charge when it’s battery falls below 10% because it’s when it starts to warn you that the battery is low. If your battery still isn’t charging, chances are you have a faulty battery. The Chromebook not charging might indicate that the battery is in a deep discharge state. My HP nx9420 does not charge past 57% when running on electric power. Odds are that there are already existing solutions in our website, so try to find issues that are similar with yours and use the solutions we suggested. Modify your browser's settings to allow Javascript to execute. HP can identify most HP products and recommend possible solutions. This forces the system to clear and reestablish the software connections between the BIOS and the hardware. Power adapter isn ’ t work or if you let the battery is charging get … battery. Computer message displays when printing or while installing - Click here, with... Which means your Chromebook is its charging ports and charge fully that ’ hp chromebook battery not charging how you check the of... Already addressed some of our readers who own the HP Chromebook 14 to! New standard allows for thinner devices, but for the books that do, fans get full of dust loose... Wasting her time if they 're wasting her time if they 're refusing to it! 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