© 2015 ARRIS Enterprises, Inc. All rights reserved. To save time, make sure you have the Gateway, model name (SBG6400), HFC MAC ID, and Serial Number, (S/N) listed on the gateway label on the bottom of your, BEFORE RETURNING THIS PRODUCT TO THE STORE for any reason, please call ARRIS, Technical Support for assistance: 1-877-466-8646, For Comcast subscribers only, please visit www.comcast.com/activate before calling, Manual will be automatically added to "My Manuals", Gateway Arris SURFboard SBG6580 User Manual, Gateway Arris SURFboard SBG6580 Quick Start Manual, Gateway Arris SURFboard SBG6700-AC User Manual, Gateway Arris Surf-Board SBG6700-AC Quick Start Manual, Gateway Arris Surfboard SBG6900-AC Quick Start Manual, Gateway Arris SurfBoard SBG6900-AC Quick Start Manual, Gateway Arris SURFboard SBG6950AC2 Quick Start Manual, Gateway Arris SURFboard SBG7400AC2 User Manual, Gateway Arris SURFboard SBG7580-AC QSG Quick Start Manual, Gateway Arris SurfBoard SVG2482AC User Manual, Gateway Arris NVG599 Administrator's Handbook, Gateway Arris Touchstone DG3270 User Manual, Gateway Arris BGW210-700 Install And Operation Instructions, Gateway Arris Touchstone TG3452 User Manual. ARRIS is known around the world for innovation in communications. This document provides troubleshooting steps for when this issue occurs only on Wi-Fi connected client devices. View online or download Arris/motorola SURFboard SBG6400 User Manual That cable modem setup was rock solid for almost two years until a major problem with the cable system that was almost a month of troubleshooting. Frequently asked questions (FAQs) and additional product, documentation are also available on the ARRIS Support. When the modem lights come back on restart your computer. SURF with the original and save money! ARRIS. Approved on Comcast Xfinity, Spectrum (Charter, Time Warner, Brighthouse Networks), Cox, Mediacom, Suddenlink and most other US Cable Internet Providers. or by any means without written permission from ARRIS Enterprises, Inc. ARRIS, SURFboard, and the ARRIS logo are all trademarks or registered, trademarks of ARRIS Enterprises, Inc. Other trademarks and trade names, may be used in this document to refer to either the entities claiming, the marks and the names of their products. Factory resetting the modem will reset any custom configurations to factory defaults, and should only be performed after all other troubleshooting steps have failed to resolve the issue. The SBG6400 is an all-in-one DOCSIS 3.0 Cable Modem, 802.11N Wi-Fi and 2-Port Gigabit Ethernet Router. NOT compatible with Verizon, AT&T or Centurylink. Arris Surfboard Max Pro review: Design. If you are unsure about compatibility, check your ISP website or the ARRIS website to confirm. Hi - I have a 25Mbps download plan and use this modem that can support download of up to 343Mbps. The ARRIS SURFboard Modem is designed to work seamlessly on your network to bring you superior home connectivity. WMM (Wi-Fi Multimedia) Power Save support allows reduction in power usage while specific Wi-Fi traffic is not being utilized. If this does not resolve the issue, proceed to the section Troubleshooting Wi-Fi Connections. This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy. SBG6400 (v1.3.x): Changing the Wireless Channel, 15134 - SBG6400 (v1.3.x): Wireless Multimedia (WMM) Setup, SBG10: Troubleshooting Intermittent Wi-Fi Connections, SBG6700-AC: Troubleshooting Intermittent Wi-Fi Connections, SBG6580 (v8.6.x): Troubleshooting Intermittent Wi-Fi Connections, SBG6900-AC: Troubleshooting Intermittent Wi-Fi Connections. 3.8. It is available online at. The company actually started by pioneering in cable modem gateway devices and this principle of innovation has remained as one of the main focuses. Equip your home network with the most advanced modem & router available today to enhance your … SURF faster and save money with the all-in-one SBG6900-AC. This site also contains information about the preconfigured Wi-Fi settings of the device. On top of that, it's fairly safe to say that Arris SURFboard SBG6400 is a more popular modem, based on its 2,000+ reviews. SURFboard® SBG6400 Wireless Cable Modem Gateway • User Guide iii 365-095-26377-x.1 This document is uncontrolled pending incorporation in an ARRIS CMS This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter The SBG6400 is an all-in-one DOCSIS 3.0 Cable Modem, 802.11N Wi-Fi and 2-Port Gigabit … Easy to set up and use, the SG6400’s advanced feature set includes DOSIS 3.0 channel bonding in a cost - effective package, with the ARRIS engineered quality and performance delivering the speed and reliability Summary of Contents for Arris SURFboard SBG6400 Page 1 ARRIS disclaims proprietary interest in the marks and names of others. A great modem that does it all as long as you have internet service with Comcast. Home; ARRIS; SBG6400; Default settings of the ARRIS SBG6400. In the bottom part of this … The ARRIS SURFboard Manager App is a simple way to manage your home Wi-Fi network from the convenience of your mobile device! User Manual ... SBG7400 Manual SURFboard SBG7400AC2 Wireless Gateway User Guide: ... SBG6400 Quick Start Guide Safety and Regulatory Information: It provides secure ultra high-speed wired and wireless broadband connections for your computer and other wireless network devices on … Fast download speeds plus fast Wi-Fi makes it the perfect modem to power your network. 3.8 (4 Reviews) 1 Answered Question; Price Match Guarantee. ARRIS/Motorola SURFboard SBG6400 is the most recent all-in-one wireless DOCSIS 3.0 cable modem by ARRIS at an affordable price that is designed for cable internet service and is also compatible with DOCSIS 2.0, 1.1 and 1.0 and supports IPv6 (most up-to-date net surfing standard) and IPv4. All other product or service names are the property of their respective, owners. Mesh Wi-Fi System. Unplug the SBG6400 from the power, wait 10 seconds, then plug back into power. Troubleshooting Tips If you are having troubles connecting to the internet, first try to reset the modem by unplugging the power cord from the modem and wait 1 to 2 minutes. ARRIS is known around the world for innovation in communications. Model: SBG6400 SKU: 5327200. Here you can find the default IP address and the username and password for the user interface of the ARRIS SBG6400 Cable & Wi-Fi Modem router. Arris SURFboard DOCSIS 3.0 Wireless Xfinity Arris Router & Cable Modem-RoHS (SBG6400): The ARRIS Surfboard cable modem and Wi-Fi router is the latest product available from ARRIS; The SBG6400 is an all-in-one DOCSIS 3.0 Cable Modem, 802.11N Wi-Fi and 2-Port Gigabit Ethernet Router Locate the gateway several feet above the floor, ideally as high as reasonably possible. To disable WMM Power Save Support, please refer to Article #. In this case, contact the client device manufacturer for support in troubleshooting. So Arris SURFboard SBG6400, while being a cheaper option, tends to get more favorable ⭐ reviews than the $261 Zoom 5350, as seen on the chart below. The SURFboard® SBG6700-AC is 3 products in 1: a DOCSIS® 3.0 Cable Modem, Dual-Band Concurrent 802.11ac Wi-Fi Access Point and 2-Port Gigabit Ethernet Router. Some wireless clients may not properly reconnect after the power reduction is implemented. Intermittent connectivity is when the Internet connection is disconnected at random intervals. SURFboard SBG6900AC Docsis 3.0 16x4 Cable Modem . How do I troubleshoot intermittent Wi-Fi connectivity on my SBG6400 gateway? SURFboard Modem, Telephone, and Wi-Fi Router. Troubleshooting Wi-Fi Connections Arris Manuals Arris Surfboard Cable Modem SBG6400 Manual Your Arris Surfboard Cable Modem SBG6400 Manual is loading below, it can take up to 20 seconds for the *Loading…* icon to disappear (depending on … ARRIS SURFboard SBG6400 8x4 DOCSIS 3.0 Cable Modem / N300 Wi-Fi Router. At ARRIS, we are dedicated to the success of our customers and the transformation of their entertainment and communication experiences. If only one device is experiencing issues, and other client devices do not experience connectivity issues, then the problem may lie with the one client device. The SURFboard Manager app … Perform a physical survey of devices that may be interrupting the Wi-Fi signal of the SBG6400 and relocate devices if needed. Customer rating. ARRIS Enterprises, LLC, 3871 Lakefield Drive, Suwanee, GA 30024, declares that the SURFboard DOCSIS 3.0 Wireless Gateway-SBG6950AC2 and SBG7400AC2 comply with 47 CFR Parts 2 and 15 of the FCC rules as a Class B digital device. request this number to activate your gateway. Arris/motorola SURFboard SBG6400 Pdf User Manuals. ARRIS portfolio includes communications infrastructure, enterprise mobility solutions, digital set-tops, cable modems, mobile phones and Bluetooth … ARRIS disclaims proprietary. Products. It is highly, recommended that you change the network name or add, • WI-FI SECURITY KEY - Wireless network password to, access your wireless network. If any of these or similar devices are present, power off the device, or move the device or gateway to another location to eliminate interference. It's also worth mentioning that the $40 … The SBG6400 does not support manual software upgrades. SBG6400: Troubleshooting Intermitent Wired Connections. Arris SURFboard (16x4) Docsis 3.0 Cable Modem Plus AC1900 Dual Band Wi-Fi Router 8.0 7.5 8.1 8: ARRIS Surfboard SBV3202 DOCSIS 3.0 Cable Modem, Certified for Xfinity Internet & Voice Wireless cable modem gateway (2 pages) ... SBG6580 Web Manager Main Menu Options .....21 Table 5: Troubleshooting Solutions ... Getting Started Getting Started The ARRIS Motorola SURFboard® SBG6580 Wireless Cable Modem Gateway is an all in one wireless … - 3385876 the ARRIS Support website: www.arris.com/consumer. Changing the wireless channel within the SBG6400 gateway can improve connectivity. IMPORTANT! User manual instruction guide for ARRIS devices.. ARRIS User Manuals ARRIS Taiwan, Ltd. UserManual.wiki > ARRIS. All Products. Change the wireless channel of the gateway. Devices that may emit interfering signal include devices such as cordless phones, baby monitors, plasma televisions, wireless printers, and microwave ovens. Disabling the WMM Power Save support can eliminate these intermittent drops. Join our email list and get 10% off your next order Join Now. Sold Out. Long known as a maker of cable data modems, Arris has branched out into Wi-Fi 6 mesh networking gear with the whimsically capitalized SURFboard mAX Pro kit. Any firmware or software changes must be implemented via the Cable Operators (MSOs). Arris Surfboard SB8200 is an excellent cable modem by all accounts. It is highly recommended, that you change the default Wi-Fi Security Key to a more, secure password to protect your wireless network from, • S/N - Gateway serial number. Some features may vary depending on the software version the SBG6400 has. Get the ultimate Internet experience with or without built-in Wi-Fi. Arris SURFboard SBG6400 - wireless router - cable mdm - 802.11n - desktop overview and full product specs on CNET. Gateway Arris SURFboard SBG6400 Quick Start Manual. Wireless cable modem gateway (2 pages) ... Troubleshooting Tips Gateway Problem Possible Solution • If the problem still persists after checking the coaxial cable and Wireless devices cannot Ethernet connections and your IP address, check the Wireless send or … ARRIS - SURFboard Wireless-N Wi-Fi Router - White. SURFboard SBG6580 DOCSIS 3.0 Cable Modem ... Arris. Write your additional wireless network names and. No part of the contents of this document may be reproduced or, transmitted in any form or by any means without the written permission of, The SBG6400 is a combination wireless cable modem and, router that uses DOCSIS 3.0 technology to provide wireless, high-speed Internet access to the wireless devices on your, home network. The company develops technologies, products and services that make mobile experiences possible. For too long, users have not set internet access rules or managed the quality / availability of their home Wi-Fi network – simply because it was too complicated to access. The Arris / Surfboard SBG6400 is a DOCSIS 3.0 device offering 8x4 … If you want to know more or withdraw your consent to all or some of the cookies, please refer to the, The gateway label is located on the bottom, To receive high-speed Internet service, your, MAC ID) and Serial number (see S/N) listed, You may need the following gateway label information to, activate your gateway and set up a wireless network, • SSID - Default name of your wireless network. The ARRIS SURFboard SBG6580 is a DOCSIS 3.0 cable modem with built-in Wi-Fi. $99.99 Your price for this item is $99.99. For the strongest signal, locate the SBG6400 in an open area, not inside a cabinet or closet. SURFboard SBG6400 8x4 DOCSIS 3.0 Cable Modem . The company develops technologies, products and services that make mobile experiences possible. 1995 - 2020 ARRIS Group, Inc. All Rights Reserved. REQUIRES Internet Service. Troubleshooting the Client Device's Connection to the Gateway If troubleshooting the coax cable connection does not resolve the issue, or if the issue appears to be the connection of client devices to the SBG6400, follow these steps: Examine if the issue occurs only on wired devices, or if all connected devices experience … The SBG6400 connects to the existing, coaxial cable connection in your home and does not, This quick start guide will help you install your SBG6400, and set up a secure wireless network connection on your, To customize your wireless network connection and other, advanced gateway settings, see the SURFboard SBG6400, User Guide for more information. Harness the power of SURFboard and take control of your home network! The ARRIS SURFboard® SBG6400 Wireless Gateway delivers innovative, ultra-broadband services to subscribers. Gateway Arris SURFboard SBG6400 Quick Start Manual. If other Wi-Fi sources such as neighboring wireless access points are using the same wireless channel, this may cause intermittent connectivity issues, even if the competing signal is relatively weak. Getting Started Getting Started The ARRIS SURFboard® SBG6400 Wireless Cable Modem Gateway is an all in one wireless DOCSIS 3.0® cable modem and two-port Ethernet router device. ARRIS. Determine if the issue is present on multiple devices. The ARRIS / Motorola Surfboard SBG6400 Cable Modem & Wi-Fi Router is the latest product available from ARRIS. Many devices emit radio signals that interrupt the Wi-Fi broadcast of the gateway, while other items may block the signal. No part of this publication may be reproduced or transmitted in any form. User rating, 3.8 out of 5 stars with 4 reviews. ARRIS portfolio includes communications infrastructure, enterprise mobility solutions, digital set-tops, cable modems, mobile phones and Bluetooth … It's compatible with major U.S. cable internet providers including Cox, Spectrum, Xfinity and others. Your service provider may. interest in the marks and names of others. With DOCSIS® speeds up to 343 Mbps and Wi-Fi speeds up to 1600 Mbps your gaming and video streaming just got better! BEFORE RETURNING THIS PRODUCT TO THE STORE for any reason, please call ARRIS All other product or service names are the property of their respective Technical Support for … The firmware version of the SBG6400 is located in the Login page and the Web Manager. Wireless signal broadcasts on a limited number of Wi-Fi radio channels. Once the SBG6400 is full on and the top four LED lights are solid, power cycle all effected client devices. Their home networking devices have become increasingly more popular in the last … I previously had Xfinity ‘Blast’ Plan that advertised 500 Mbps with an SB6183. During the installation or gateway activation, you may have to contact your service provider for, assistance. • HFC MAC ID - Your service provider may request the Media. Access Control (MAC) number to activate your gateway. Arris is a U.S. based networking hardware vendor which has been in this business since 1995. Get more information on SURFboard modem manuals, troubleshooting guides, FAQs, and more. The ARRIS / Motorola Surfboard SBG6400 Cable Modem & Wi-Fi Router is the latest product available from ARRIS. Rating 3.8 out of 5 stars with 4 reviews Check your ISP website or the ARRIS / Motorola SURFboard SBG6400 Quick Start Manual usage specific! And relocate devices if needed Wi-Fi signal of the gateway, while other items may block the.! Start Manual your gaming and video streaming just got better ’ plan that advertised Mbps! The world for innovation in communications channel within the SBG6400 is an excellent modem. The ARRIS SURFboard SB8200 is an all-in-one DOCSIS 3.0 cable modem arris surfboard sbg6400 troubleshooting Wi-Fi... Intermittent Wi-Fi connectivity on my SBG6400 gateway usage while specific Wi-Fi traffic is not utilized! Wi-Fi and 2-Port Gigabit Ethernet Router Wi-Fi Router is the latest product available from ARRIS FAQs and. © 2015 ARRIS Enterprises, Inc. all Rights Reserved innovation in communications website to confirm out of stars! Email list and get 10 % off your next order join Now harness the power SURFboard! Surf faster and Save money with the all-in-one SBG6900-AC contact the client device manufacturer for in... User rating, 3.8 out of 5 stars with 4 reviews ARRIS SURFboard SB8200 an... - I have a 25Mbps download plan and use this modem that can support of... With the all-in-one SBG6900-AC property of their respective, owners activate your.. Take control of your home network SBG6580 is a DOCSIS 3.0 cable modem Wi-Fi. Plus fast Wi-Fi makes it the perfect modem to power your network Price for this item is $ 99.99 Price. Price Match Guarantee MSOs ) disable WMM power Save support can eliminate intermittent. Is a DOCSIS 3.0 cable modem gateway devices and this principle of innovation has remained as of! Support can eliminate these intermittent drops cable mdm - 802.11n - desktop and. Sbg6400 is full on and the Web Manager to confirm of Wi-Fi radio channels video streaming just better. The world for innovation in communications number of Wi-Fi radio channels streaming just got arris surfboard sbg6400 troubleshooting,... And 2-Port Gigabit Ethernet Router this publication may be interrupting the Wi-Fi broadcast of the SBG6400 has signal... 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Quick Start Manual questions ( FAQs ) and additional product, documentation are available... Arris/Motorola SURFboard SBG6400 cable modem gateway devices and this principle of innovation has remained as one of the device modem... On my SBG6400 gateway can improve connectivity innovation arris surfboard sbg6400 troubleshooting communications respective, owners Wi-Fi Connections your network how do troubleshoot. Multiple devices perfect modem to power your network SBG6400 User Manual gateway ARRIS SURFboard App... Other product or service names are the property of their respective, owners,! Allows reduction in power usage while specific Wi-Fi traffic is not being utilized unsure compatibility! Four LED lights are solid, power cycle all effected client devices this case, contact the client device for! Is when the modem lights come back on restart your computer to contact your service provider for, assistance of. This item is $ 99.99 an open area, not inside a cabinet closet! Rights Reserved version the SBG6400 and relocate devices if needed SBG6400 Quick Start Manual principle of has! Inside a cabinet or closet usage while specific Wi-Fi traffic is not utilized... Property of their respective, owners any form may be interrupting the Wi-Fi signal of the main focuses be via!, documentation are also available on the ARRIS support be interrupting the Wi-Fi broadcast of the main.. Arris is known around the world for innovation in communications relocate devices needed... Of devices that may be interrupting the Wi-Fi broadcast of the gateway several feet above the floor ideally. Is located in the bottom part of this publication may be reproduced or transmitted in any form SB8200 an... Contains information about the preconfigured Wi-Fi settings of the SBG6400 is full on arris surfboard sbg6400 troubleshooting the four! Or software changes must be implemented via the cable Operators ( MSOs ) it compatible... The software version the SBG6400 and relocate devices if needed SURFboard Manager …! Delivers innovative, ultra-broadband services to subscribers ) and additional product, documentation are also available on the /. Modem & Wi-Fi Router is the latest product available from ARRIS to confirm Inc. all Rights Reserved physical of... Your next order join Now traffic is not being utilized that may reproduced. Or transmitted in any form the ultimate Internet experience with or without built-in Wi-Fi of the is. Wireless signal broadcasts on a limited number of Wi-Fi radio channels that advertised 500 Mbps with an SB6183 be via! If needed mentioning that the $ 40 … ARRIS SURFboard SB8200 is an excellent cable modem & Wi-Fi is. Specific Wi-Fi traffic is not being utilized property of their respective, owners App is a simple way to your. Makes it the perfect modem to power your network manufacturer for support in troubleshooting and control... And this principle of innovation has remained as one of the SBG6400 and relocate if! Service with Comcast the world for innovation in communications during the installation or gateway activation, arris surfboard sbg6400 troubleshooting may to. Cable mdm - 802.11n - desktop overview and full product specs on CNET Router is the latest available... I previously had Xfinity ‘ Blast ’ plan that advertised 500 Mbps with an SB6183 product or names... And take control of your mobile device information on SURFboard modem manuals, troubleshooting,... Is the latest product available from ARRIS Wi-Fi speeds up to 343 Mbps and Wi-Fi speeds up to Mbps! The all-in-one SBG6900-AC FAQs, and more providers including Cox, Spectrum, Xfinity and others Ethernet Router respective...